Returns & Exchanges
At Figures Toy Company, we want you to be completely satisfied with your fashion and apparel purchases. If you are not happy with your order, we offer a 30-day window for returns and exchanges on all items in their original, unworn condition.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the garment is free from signs of wear.
Label and Ship
Print the prepaid shipping label provided via email, attach it securely to your package, and drop it off at any authorized shipping location.
Receive Refund or Exchange
Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing